Roller Shutters Problems and How to Fix Them 2025

At Rollac, we take tremendous pride in the quality of our rolling shutters. Whether you’ve invested in our commercial, residential, or hurricane-rolling shutters, you’ve invested in a premium product designed to withstand strong winds and high-velocity impacts. These shutters offer unrivaled security, durability, and peace of mind for businesses and homes alike. But like any other mechanical system, occasional repairs may be necessary.

Our team of shutter experts is here to help you understand the most common roller shutter problems that may arise and how to address them effectively.  

 

Roller Shutter Problems and Fixes 

Whether you own a pharmacy with newly installed rolling shutters or you’ve been diligently maintaining your family-owned storefront security shutters for the last 20 years, there will be a time when you’re faced with a rolling shutter repair. Instead of ignoring the problem, face it head-on and learn about the most common roller shutter problems and how to repair them.

1. Shutters Fail to Open or Shut

You selected automated rolling shutters for convenience, but your electrical supply company security shutters have recently failed to open or shut. This issue is similar to what you might encounter with a garage door. Automated roller shutters usually rely on proximity sensors. If these sensors become dirty or misaligned, this would explain their inability to open or shut. That’s why cleaning rolling shutters thoroughly is essential to your maintenance routine.

If you’re still troubleshooting your retail shop roller shutters, check to see if the power source has been activated. Look for lights that indicate the power is on. If you see this light, give it another try.

1. Lodged Debris

If you’re wondering how to fix your jammed roller shutters, check for debris lodged in the shutters’ tracks or runners. Luckily, a quick inspection and, if necessary, a cleaning of the tracks will usually rectify the problem. Be sure to check for any foreign material lodged in the guide rail area and clear it out to keep your shutters operating smoothly.

1. Shutters are Overheating

Though Rollac roller shutters are made to be highly durable and offer significant energy savings by keeping the inside of your home or business cool during the summer and warm in the winter, constantly opening and closing them quickly increases the shutter motor’s stress. This common roller shutter problem occurs when the motor becomes too hot and begins to overheat, which may explain why your roller shutters are not operating as expected. If you suspect this to be the problem, let the shutters cool off briefly so they can work correctly soon.

1. Shutters Stick or Screech

None of us like fingernails being dragged across a chalkboard; that means you won’t like the sound of your roller shutters screeching and sticking as they open or close. If your gas station security shutters are making this unbearable noise, they’re due for lubrication.

This common manual roller shutter problem requires a little WD40 on the rails. Try operating your shutters after letting the lubricant soak in for a few minutes. They will most likely open or close as intended while being extremely quiet. Ensure you regularly clean your roller shutter to make sure dust and dirt won’t affect the lubricant, and you can continue enjoying the solar and UV protection you’ve become accustomed to with them.

1. Damaged Slats

Let’s say you have an equipment rental space with security roller shutters. They are broken or damaged roller slats, which is a common problem with roller shutters and is often caused by handling negligence, such as slamming the shutter. While your shutter may still provide added security, how to fix a roller shutter in this state will require a professional to replace the damaged slats; the quicker you can do this, the more likely you’ll prevent further complications and potentially costly repairs. 

1. Problem with the Emergency Release Chain

All roll-down shutters, whether manual or electric, come equipped with an emergency release chain. Whether you’re performing winter maintenance or simply monthly upkeep, regular testing of this chain is crucial to ensure it will function properly during a power failure or emergency. 

To test it, disengage the motor brake and pull the roller shutter’s chain to see if it lifts the shutter. Suppose it doesn’t contact the professionals for a roll-up shutter repair immediately. 

1. Dents, Dings, and Cracks

Though your roller shutters are durable and can take quite a pounding if necessary, they may also develop dents, dings, or cracks over time. 

A common roller shutter problem is minor dents or dings, which won’t impact the shutter’s performance in light control or noise reduction. However, if your roller shutter displays larger cracks or dents, you should seek professional repair services to ensure it operates optimally. 

When it’s Worth Replacing vs. Repairing Your Shutters

Deciding whether you want to repair or replace your customized rolling shutters will usually depend on the extent of the damage, the shutter’s age, and the total cost.

Regardless of the type of exterior rolling shutter you have, the problems mentioned above include minor damage, motor or sensor malfunctions, rail or slate issues, and if it’s a new installation. These will usually only call for a repair. 

The following is a brief overview of the different repair costs for repairing a roller shutter:

• Mechanical Repair: $330-$525
• Track and Rail Repair: $229-$459
• Sensor and Controls Repair: $200-$315
• Frame Repair: $120-$175

If you bought your rolling shutters for added storm protection for your home or increased visibility for your business, but they have extensive structural damage, including large cracks, severely bent rails, or a compromised shutter box, rolling shutter replacement might be your best option. If frequent repairs are needed or if the repair costs more than 50% of the replacement cost, consider replacing your roller shutters; this is particularly true for products older than 10-15 years old. Upgrading outdated or underperforming shutters in favor of one of the latest trends that can provide enhanced privacy to your space or that luxurious feeling to your business is a worthwhile investment.

Protecting your Roller Shutter Investment with Rollac

Since 1982, Rollac has been committed to helping you maintain the durability and functionality of your roller shutters. As with all our products, we’re here to assist, whether you’re dealing with minor issues like debris in the tracks or larger concerns such as a damaged frame. Knowing when to repair versus replace is crucial to maximizing your investment, and in cases of extensive damage or outdated technology, an upgrade may be worthwhile.

If you’re experiencing any common roller shutter problems, contact Rollac for professional advice and repair services. We’re here to help!